Is there an app for the fido hitron modem?

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Is there an app for the fido hitron modem?

Hi, I downloaded the hitron app but it would never connect. Is there a setting I'm missing or a different app I can use?

Accepted Solution

Re: Is there an app for the fido hitron modem?

We currently have two models, the Hitron CGN3AMF and the Hitron CODA-4582U.

 

The easiest way to differentiate one from the other is the shape, the CGN3AMF is a square and the CODA-4582U is oval Smiley

 

You should also be able to find the model on the back of the modem. 

 

Hope that helps!

View solution in context
Flag this to a Moderator
Message 1 of 11
3,796 Views
Highlighted
Moderator
Moderator

Re: Is there an app for the fido hitron modem?

Hey @Davedobson!

 

Welcome to the community. Smiley

 

Good question. Let me ask you a few questions to see if we can help:

 

1. What are you trying to do with the app?

 

2. Have you tried to uninstall the app and reinstall it?

 

Let us know.



Flag this to a Moderator
Message 2 of 11
3,349 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Is there an app for the fido hitron modem?

yes I have uninstalled/reinstalled. it just says the app is not connected to your modem. how do I know what modem was supplied by fido - it asks if I have one of these modems (CODA, CGNM, CGNVM)

 

I would like to use if for pausing internet connection to my kids devices and monitoring speeds etc

Flag this to a Moderator
Message 3 of 11
3,336 Views
Moderator (inactive)
Moderator (inactive)
Solution

Re: Is there an app for the fido hitron modem?

We currently have two models, the Hitron CGN3AMF and the Hitron CODA-4582U.

 

The easiest way to differentiate one from the other is the shape, the CGN3AMF is a square and the CODA-4582U is oval Smiley

 

You should also be able to find the model on the back of the modem. 

 

Hope that helps!



Flag this to a Moderator
Message 4 of 11
3,318 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Is there an app for the fido hitron modem?

Hi,

 

yes there is an app - which fido may not be aware of.  Whatever is the reason, we could use the app to manage the modem.  It probably may have locked by service provider in our case.

Flag this to a Moderator
Message 5 of 11
3,146 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Is there an app for the fido hitron modem?

I have given up - the app just doesn't connect to my wifi.

Flag this to a Moderator
Message 6 of 11
3,137 Views
Highlighted
Moderator
Moderator

Re: Is there an app for the fido hitron modem?

Hey @Davedobson,

 

Could you give us more info on the exact issue you're experiencing when you try to connect it to your WiFi? What happens exactly, is there an error message? Are you experiencing the issue when you try to log in on the app?

 

Keep us in the loop.

 

 



Flag this to a Moderator
Message 7 of 11
3,123 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Is there an app for the fido hitron modem?

Yes the first screen it just says the app is not connected to your modem. I am tech savvy so I've tried all the usual things, just not connecting.

Flag this to a Moderator
Message 8 of 11
3,120 Views
Highlighted
Former Moderator
Former Moderator

Re: Is there an app for the fido hitron modem?

Thanks for confirming @Davedobson

 

May I ask if you have updated your firmware to the latest version for your modem?



Flag this to a Moderator
Message 9 of 11
3,103 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Is there an app for the fido hitron modem?

I haven't touched anything with the modem - how do I update the firmware?

Flag this to a Moderator
Message 10 of 11
3,090 Views