Hi, I downloaded the hitron app but it would never connect. Is there a setting I'm missing or a different app I can use?
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10-11-2018 06:31 PM
We currently have two models, the Hitron CGN3AMF and the Hitron CODA-4582U.
The easiest way to differentiate one from the other is the shape, the CGN3AMF is a square and the CODA-4582U is oval
You should also be able to find the model on the back of the modem.
Hope that helps!
Welcome to the community.
Good question. Let me ask you a few questions to see if we can help:
1. What are you trying to do with the app?
2. Have you tried to uninstall the app and reinstall it?
Let us know.
yes I have uninstalled/reinstalled. it just says the app is not connected to your modem. how do I know what modem was supplied by fido - it asks if I have one of these modems (CODA, CGNM, CGNVM)
I would like to use if for pausing internet connection to my kids devices and monitoring speeds etc
Could you give us more info on the exact issue you're experiencing when you try to connect it to your WiFi? What happens exactly, is there an error message? Are you experiencing the issue when you try to log in on the app?
Keep us in the loop.
The path differs a bit depending of the model you have, still you should be able to find easily the option to see the firmware version on your modem.
You would need to connect your device to your Wi-Fi modem with an Ethernet cable or wirelessly if you are already connected on the Wi-Fi.
Then open a web browser and key in 192.168.0.1 in the address bar and press ENTER.
Enter the following default settings to access the modem settings and select LOGIN:
Password: password (or your current Wi-Fi password)
Select Status from the menu and you should find the firmware version installed on your modem
Also, have you tried to reach out to the developers of the application? You can find their contact info on Google Play!