Intermittent Unstable Internet

Intermittent Unstable Internet

Intermittent Unstable Internet

joshbautista
I'm a Participant Level 3

Intermittent Unstable Internet

I have the highest speed internet package Fido has to offer: 150p Mbps. But everytime I do a speed test (even when I only have one device connected to the network) I can only get 20 to 20 Mbps download speed. This is even when I am very close to the router. 

 

When Fido advertises for 150Mbps, I understand that does not exactly mean 150 Mbps throughput. But 20 to 30 Mbps is nothing but false advertising. 

 

Plus, it keeps cutting off - very unstable for work zoom meetings. 

 

Does anyone else out there have the same problem? If so we're you able to solve the issue and how? 

 

Any help will be appreciated. Thank you! 

1 REPLY 1
FidoLony
Moderator

Hey @joshbautista,

 

I'm sorry to learn that you're experiencing intermitent services with your home internet.

 

We suggest you get in touch with our technical support team and they can review this with you in depth and work towards a resolution.😊

 

They are available 24/7 over the phone @1-514-933-FIDO (3436) or via live chat