Fido Home Internet
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Home Internet is Down

I tried to contact Fido team via phone and chat but they just asked me to wait as they were connecting me to technical team but never really connected. Is there anyone who can help with Home internet? Its been down since morning and I have done all t...

kumarjakum by I'm a participant level 1
  • 983 Views
  • 1 replies
  • 0 likes

Feedback regarding technician

I am not sure whether I am leaving feedback in the correct place.  Recently, I had an internet connectivity/speed issue.  Contacted the Fido Internet Technical services line and was the representative was very helpful and helped me troubleshoot the i...

mrraffu by I'm a contributor level 1
  • 1868 Views
  • 1 replies
  • 0 likes

Resolved! Home Internet Compatible Modems

I was going thru the discussions and noticed that Fido home internet uses few different types of modems. I know Fido home internet package comes with it's own modems. Is there any other modems compatible with Fido's network. How about CODA-4582U?

Mob7088 by I'm a participant level 3
  • 13491 Views
  • 7 replies
  • 0 likes

Disgusted by the customer service

My home internet stopped working at about 8pm today. Tried resetting the modem and replugging several times. I have been on hold for over 2 hours on the phone. Using my phone data to try to get live agent on chat now but I have to wait there too.  Th...

Wizk by I'm a participant level 1
  • 982 Views
  • 1 replies
  • 0 likes

Resolved! Dead Zone

I live in a condo (North of Scarborough).  My modem is in my Sunroom.  I only got internet service around my Sunroom area.  When I am going to a room further away from the modem, I cannot get any internet service.  I got an extender, it only works fo...

minipearl by I'm a participant level 1
  • 1493 Views
  • 2 replies
  • 0 likes