I can not log into my wifi modem

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I can not log into my wifi modem

I have tried to log into my modem but will not accept any of my passwords or name.

Tried the default and it will not accept that either.

Is there a way to reboot the modem to start from the beginning?

 

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Re: I can not log into my wifi modem

Hello @RickGotuzzo,

 

Welcome to the community!

 

At the back of the modem should have a very small hole with a button press that for 10sec and it should reset the modem.

 

You can find video instructions here.

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Re: I can not log into my wifi modem

Hello @RickGotuzzo,

 

Welcome to the community!

 

At the back of the modem should have a very small hole with a button press that for 10sec and it should reset the modem.

 

You can find video instructions here.



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I'm a Participant Level 2
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Re: I can not log into my wifi modem

Got it, thanks.

Another question, is there a way to see who is logged into my wifi network?
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Re: I can not log into my wifi modem

Hello @RickGotuzzo,

 

You won't be able to see who (as in users) is logged in that's a more advance network which involves having a server and creating different users, you will only be able to see the devices that is connected to the modem.



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I'm a Participant Level 2
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Re: I can not log into my wifi modem

ok, where can I see what devices are connected to my modem?
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Re: I can not log into my wifi modem

Hey @RickGotuzzo!

 

Here are the steps tp follow:

 

  1. Launch a web browser and enter http://192.168.0.1 to access your modem settings:
    • Username: cusadmin (default)
    • Password: password (This is the default but it might be  the same as your Wi-Fi network password.)

Here you'll be able to navigate through the tabs basic and status to see what devices are connected.

 

Does this help?



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Re: I can not log into my wifi modem

Hey there!

 

I was just curious to know if @FidoChristina's solution worked for you?

 

Let us know!

 

 

 



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Re: I can not log into my wifi modem

Hi.  i changed my admin userid and password at some point and it is no longer the default cusadmin.

 

NOW.  i cannot remember what i changed it too!  i have done the reset which reset the model however i still am not able to log into the router.  i tried cusadmin as well thinking that the reset will put the router back to factory settings.  i must be missing some step.  please help.  thahkyou

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Re: I can not log into my wifi modem

Hey @jumah

 

Welcome to the community Smiley

 

You simply need to hold the reset button on the back of the modem for one minute.  This will reset the modem to factory default settings, so the user id and password will be reset.  However, this will also reset your wifi network, so you'll need to set it up again.

 

Let us know how it goes! 



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Re: I can not log into my wifi modem

Hey @jumah!

 

Were you able to log in to your modem after reseting it? 

 

Don't hesitate to update the Community!



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