For the last month my home internet has been so unreliable, dropping connection randomly throughout the day and night. I have already contacted technical support, they were supposed to get back to me within a few days but haven't. I didn't bother following up bc it improved only dropping once or twice a day but now it's been at least 3 weeks and the problem is only worse. Can't get through streaming a movie without it pausing and loading constantly. I lose connection while working from home all the time too which makes work so inefficient. They need to tell me what's wrong and fix it.
Hey there @vprm, welcome to the community!
I'm sorry to hear that you are not having the best experience with our service.
I have a few questions:
-What was the troubleshooting Tech Support did with you?
-Have you tried unplugging and plugging the modem again?
If you still are having some issues I would suggest reaching out to our customer service reps, they will be more than happy to help you out!
You can see our servicing channels here: https://www.fido.ca/consumer/contact-us/my-fido-services
The person in tech support, through my camera phone, walked me through unplugging all cables/connections to the modem then plugging it all back in. Then told me they would be monitoring it for a couple days and get back to me to report findings. Haven't heard anything but I don't have time to be constantly calling with a toddler and working from home. I have also been doing what tech support told me to do frequently. It's ridiculous. I am definitely and currently looking at other providers.