FIDO PREPAID $150 MASTERCARD

[skrmastdilse]

I had activated new Fido internet connection on 12/22/2020.

I was offered promotional offer of 50% discount for first 12 bill cycles and a $150 pre-paid MC email voucher.

I was supposed to receive the email for $150 pre-paid MC email voucher within 2 weeks of the activation of my new connection.

It has been more than 3 weeks and I have not yet received the email for my $150 pre-paid MC email voucher.

[Internet2]

Hi there,

It's been over 4 bills now. I have still not received the $150 master card.

Please look into this.

Thanks,

Internet2

[FidoAnthonyZ]

Hello @Internet2,

Welcome to the community!

Sorry to hear you still haven't receive your gift card. Since your activation, have you receive any e-mails at all regarding this?

Feel free to contact us over these methods if you need anything. 

[Internet2]

Hi,

No, none pertaining to the gift card.

Can you please solve it here ?

Thanks,

Internet2

[FidoAllan]

Hey @Internet2 

We'll send you a PM shortly. 

[FidoSaira]

Hey @skrmastdilse,

Welcome to the Community!

The delay is 4 weeks for the gift card. To clarify, you’ll receive an email with instructions on how to register for your Fido Mastercard® Prepaid Card up to 4 weeks after your services are installed. 

The registration email will come from fido@prepaiddigitalsolutions.com, fido@e.helloworldmail.com OR fido@e.helloworldemail.com. At the moment, you are within the allotted time frame. I suggest you keep an eye our on your inbox/spam folder. Should you not receive anything after 4 weeks, you can contact us and we will look into it with you. 😊

I hope this clarifies.

[skrmastdilse]

Hi FidoSaira,

I thank you for your reply.

I activated my accoint on 22/12/2020 and it is the end of 6th week today.

I have not yet received any mail from fido@prepaiddigitalsolutions.com, fido@e.helloworldmail.com OR fido@e.helloworldemail.com till date for my $150 Fido Mastercard® Prepaid Card.

I request you to look into it and do the needful.

[FidoPhilippe]

Hey @skrmastdilse! Philippe here. I'll send you a PM shortly to assist you.