FIDO PREPAID $150 MASTERCARD

FIDO PREPAID $150 MASTERCARD

FIDO PREPAID $150 MASTERCARD

skrmastdilse
I'm a Participant Level 2

FIDO PREPAID $150 MASTERCARD

I had activated new Fido internet connection on 12/22/2020.

I was offered promotional offer of 50% discount for first 12 bill cycles and a $150 pre-paid MC email voucher.

I was supposed to receive the email for $150 pre-paid MC email voucher within 2 weeks of the activation of my new connection.

It has been more than 3 weeks and I have not yet received the email for my $150 pre-paid MC email voucher.

7 REPLIES 7
Internet2
I'm a Participant Level 2

Hi there,

 

It's been over 4 bills now. I have still not received the $150 master card.

 

Please look into this.

 

Thanks,

 

Internet2

Hello @Internet2,

 

Welcome to the community!


Sorry to hear you still haven't receive your gift card. Since your activation, have you receive any e-mails at all regarding this?

Feel free to contact us over these methods if you need anything. 



Internet2
I'm a Participant Level 2

Hi,

 

No, none pertaining to the gift card.

 

Can you please solve it here ?

 

Thanks,

 

Internet2

Hey @Internet2 

We'll send you a PM shortly. 

 



FidoSaira
Moderator

Hey @skrmastdilse,

 

Welcome to the Community!

 

The delay is 4 weeks for the gift card. To clarify, you’ll receive an email with instructions on how to register for your Fido Mastercard® Prepaid Card up to 4 weeks after your services are installed. 

 

The registration email will come from fido@prepaiddigitalsolutions.comfido@e.helloworldmail.com OR fido@e.helloworldemail.com. At the moment, you are within the allotted time frame. I suggest you keep an eye our on your inbox/spam folder. Should you not receive anything after 4 weeks, you can contact us and we will look into it with you. 😊

 

I hope this clarifies.



skrmastdilse
I'm a Participant Level 2

Hi FidoSaira,

 

I thank you for your reply.

 

I activated my accoint on 22/12/2020 and it is the end of 6th week today.

 

I have not yet received any mail from fido@prepaiddigitalsolutions.com, fido@e.helloworldmail.com OR fido@e.helloworldemail.com till date for my $150 Fido Mastercard® Prepaid Card.

 

I request you to look into it and do the needful.

Hey @skrmastdilse! Philippe here. I'll send you a PM shortly to assist you. Smiley