We're currently working hard to make sure all eligible customers receive their gift cards as fast as we can and thank you all very much for your patience. I can certianly understand your frustration with having waited for do long.
That said, we'll be happy to have a further look at that via PM to confirm your status, if you wish. Just let us know.
That's short for private message @Kaveri. We can send you one via the community at your request. 
I can only apologize sincerely for all the waiting you have done so far. I assure you this situation was not our intention.
Let us know if you wish to discuss it further, we'll send you a PM for that.
Thank you very much for all your patience!
Hey everyone! We understand a lot of you are experiencing some delays with your gift cards and we want to provide some clarifications as well as an update as we know you're all excited to get your gift cards!
Our home internet promos with the gift cards have proven to be quite popular and we'd like to thank you all for joining! That said, the reality is that we are experiencing some delays and we know it's been frustrating for a lot of you. We're working hard on this together with our vendor to get all gift cards and registrations e-mails to all of you asap!
Right now, there are 2 possible scenarios so please check out the below to see where you fall in order to take the appropriate steps.
Scenario 1: Did not receive registration e-mail
The registration e-mail for the gift card takes about 6 weeks from the activation date to be received. If it's been 6 weeks and you haven't received it please don't worry as we're going to look into it with you! Please contact us if this is the case and we'll check it out.
Scenario 2: Registered via registration e-mail and didn't receive the card yet
For this scenario, if you received the registration e-mail and not the actual card there are some things to keep in mind, such as :
- If a physical card was selected, delays can be longer than a digital one (within 4 weeks)
- If you chose a digital card, please check your junk mail to make sure it's not there (within 2 weeks)
If you still did not receive the card then please reach out to our vendor, Merkle, directly for an update. The e-mail address is : customercare@helloworldfulfillment.com and in your e-mail be sure to include:
• In the subject line: GWP + the gift with purchase offered/selected
• Name:
• Email:
• Account Number:
• Purchase and activation dates:
• A brief summary of the issue:
Merkle should get back to you within 3 business days.
Important: It's important to note that if you were eligible for one of the below offers:
- $150 Amazon or Walmart gift cards
- $100 Amazon or Walmart gift cards with the $65 package
and you did register that there are additional delays with those specific offers. We expect to get all gift cards out in the next 2 weeks; there is no need to e-mail Merkle.
Please make sure to always check your Spam and Junk email folders as the emails would be sent from notification@prepaiddigitialsolutions.com OR from fido@e.helloworldmail.com.
I do hope that helps everyone out. If you haven't received the registration email and have reviewed all the points above, you can send us a PM by following the steps found here.
