Thread for reporting SMS spam

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Thread for reporting SMS spam

Hello,

 

  I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca

 

  Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecting examples of these types of SMS spam might also help improve the spam filter.

 

  Thoughts?

 

Cheers


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Re: Thread for reporting SMS spam

***UPDATE***

 

Hey everyone,

 

Thanks so much for taking the time to flag all of these to us.

 

Now you can send any SMS spam you receive to the number 7726 (SPAM). This will submit the messages to be audited and potentially blocked from the network if confirmed to be spam.

 

All you need to do is forward the spam SMS to 7726. You can do this easily by pressing and holding on the body of the text and then press the forward button. No additional charges apply for this Smiley

 

Thanks again for all your help!

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Re: Thread for reporting SMS spam

Hello Xjia,

 

Welcome to the community!

 

Thanks for the information! That is most definitely a SPAM scam. You can copy and forward the message to 7726 (SPAM) for evaluation and hopefully added to the SPAM filter (see here).

 

Hope this helps Smiley Happy

 

Cheers

 

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Re: Thread for reporting SMS spam

Dear officer,

It is a test message, not an email. Does is false message?

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Re: Thread for reporting SMS spam

Hello again,

 

  I understand it is not an email. That is why it was suggested to send the SMS spam you receive to the number 7726 (SPAM). Fido does not provide refunds in this manner. If a refund is necessary, they will simply credit your account. If you have closed your account, they will send the money via a cheque to the address they have on file. No legitimate institution -- bank, credit card, mobile provider, etc -- will ask you to provide information in such a manner.

 

Hope this helps Smiley

 

Cheers


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Re: Thread for reporting SMS spam

I am already log into my bank account, but before they steal my money, I am already contact to the bank and change my password and other informations. But do you know the spam will create a virus in my phone? Should I factory reset my phone? Does it is necessary?

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Re: Thread for reporting SMS spam

Hello again,

 

  I'm sorry you have been deceived by those texts. It's good that you contacted your bank and changed your passwords etc.

 

  You might also consider forwarding the text message to the Canadian Anti-Fraud Centre. Fowarding the information to Fido will help prevent others from receiving the same texts. Since you provided personal information, the Anti-Fraud centre may be able to provide the link to authorities to possibly track the scammers.

 

  You should also consider the advice here. It may seem like a hassle, but any preventative measures taken now are definitely better than trying to sort out stolen identities after the fact.

 

  I don't think anyone can say for sure whether that particular SPAM SMS contained a virus or other malware. Some nefarious SMS can indeed contain viruses or trojans, etc. Do you have any anti-virus or anti-malware apps installed on your device? If you feel more comfortable, you might consider performing a factory reset.

 

Hope this helps Smiley

 

Cheers


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Re: Thread for reporting SMS spam

Thank you for your suggestions, I will try to use some anti-virus applications to check my phone.

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Re: Thread for reporting SMS spam

Appreciated the step-by-step info regarding reporting spam.

Also wish I could apologize to Fido for sending it twice since I wasn't sure about the process the first time. 

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Re: Thread for reporting SMS spam

Thanks for reporting it @wickie! No worries about sending it twice Smiley 



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Re: Thread for reporting SMS spam

Thanks for the reasurance, FidoNick ... and it was the instructions of FidoStephan that made it all that much clearer. 

- wickie

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Re: Thread for reporting SMS spam

Always a pleasure @wickie! That's what we're here for Smiley 



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