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Resolved! Won a year of free service half a year ago, still nothing

Won one of the Fido Xtra contests in 2023. Really exciting news, but major bummer when you don't actually get anything lol. When can I expect to receive the prize or who can I speak to about this? It's been ages.

Zatchey by I'm a participant level 2
  • 438 Views
  • 1 replies
  • 0 likes

Resolved! Why am I being billed celular long distance charges for Whatsapp calls

Hi,  I just got a massive long distance bill for calls made to a specific country on Whatsapp. This only happens on calls to that country. I make multiple calls to another country all day long , but these obviously go through as data. Fido says that ...

mac7 by I'm a participant level 1
  • 15445 Views
  • 6 replies
  • 0 likes

Cannot use My Account app

I've been a Fido customer for years and whenever I try to use the app I have had nothing but problems with trying to get on to do anything! Hopefully for the high rates we pay they can get these things sorted out so everything flows smoothly!!!!

Coreydst1 by I'm a participant level 1
  • 312 Views
  • 1 replies
  • 0 likes

Fido Xtra offer for free 5GB of data not working??

I got an offer on Fido extra for an additional 5GB/month free but when I click on it it just takes me to the fido.ca website. It says you can find the offer if you click the "my special offers" banner but it isn't there, it just shows me new plan off...

Misoup by I'm a participant level 2
  • 8629 Views
  • 28 replies
  • 1 likes