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Resolved! Why am I being billed celular long distance charges for Whatsapp calls

Hi,  I just got a massive long distance bill for calls made to a specific country on Whatsapp. This only happens on calls to that country. I make multiple calls to another country all day long , but these obviously go through as data. Fido says that ...

mac7 by I'm a participant level 1
  • 14078 Views
  • 6 replies
  • 0 likes

Cannot use My Account app

I've been a Fido customer for years and whenever I try to use the app I have had nothing but problems with trying to get on to do anything! Hopefully for the high rates we pay they can get these things sorted out so everything flows smoothly!!!!

Coreydst1 by I'm a participant level 1
  • 213 Views
  • 1 replies
  • 0 likes

Fido Xtra offer for free 5GB of data not working??

I got an offer on Fido extra for an additional 5GB/month free but when I click on it it just takes me to the fido.ca website. It says you can find the offer if you click the "my special offers" banner but it isn't there, it just shows me new plan off...

Misoup by I'm a participant level 2
  • 7853 Views
  • 28 replies
  • 1 likes

Daily usage

Does anybody know how I can see my detailed daily usage on the app.? The app shows me the total data usage, and there is a button for detailed usage, but it provides nothing at all. Apparently I used a GB today while sitting at home using Wi-Fi. I wo...

BRIAN9987 by I'm a participant level 1
  • 1090 Views
  • 5 replies
  • 0 likes

App not working

App is not working now can only sign into my account through fido.ca now is there something I can do to get the app working again?

Aduncan99 by I'm a participant level 1
  • 3947 Views
  • 6 replies
  • 0 likes