Fido extra 5 hours of data not available

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I'm a Participant Level 1
I'm a Participant Level 1

Fido extra 5 hours of data not available

I can usually find the option for extra 5 hours of data in the app, but recently with the update of the app, i am not able to find it. How can i fix this?

Screenshot_20190917-094317_My Account.jpg

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Re: Fido extra 5 hours of data not available

Hello @1232456,

 

Try restarting the app or clear the app cache. If you are still unable to make the option show go to MORE then MY DATA BYTES HISTORY and you should be able to access the data bytes there also.

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Solution

Re: Fido extra 5 hours of data not available

Hello @1232456,

 

Try restarting the app or clear the app cache. If you are still unable to make the option show go to MORE then MY DATA BYTES HISTORY and you should be able to access the data bytes there also.



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I'm a Participant Level 1
I'm a Participant Level 1

Re: Fido extra 5 hours of data not available

I faced the same issue, was unable to see the option to start 1 hour free data tried searching and reached this page but it didn't solve my problem as the option mentioned above to go on more and find data history isn't available.

 

Solution: very easy uninstall the app and reinstall. Worked for me could Work for you as well. Worth a try..

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