The problem: No matter what I do, I can't access my FidoAccount app once my wifi is turned off, in order to receive my "5 free hours of data"...one per day offered deal on my FidoPulse plan. When I turn off my wifi and try to open my app, I get a message that says that there is no internet connection, and that I am to turn my wifi on...
I have now spent almost 24 accumulated hours of my life on the phone with Fido (call and in-store) representatives. Tonight, after an hour of "yet-again" trying to solve the problem, the representative sent me to AppleCare-1 800 263 3394. They said that there is nothing wrong with my phone. Their representative told me to directly contact the app developer, which is Fido! I was led straight back to the same fido number I've called and spent hours talking to about the problem in the first place...
Apparently, I'm stuck in a never ending loop of a problem not getting solved, my time being wasted, and feeling like I'm at the end of my rope as far as wanting to be a customer of Fido anymore. I've been a loyal customer for over 15 years...that's rare these days.
Is this just some gimmick by Fido to get us to sign up for their Pulse Plan, promising 5 hours of free data and then not really delivering, or is there anyone who can help me get what I have been missing out now on for over a year now...(60 + hours of free data owed to me)
Looking for results someone...
I am always grateful for any assistance,
Solved! Go to Solution.
Welcome on the Community!
I am sorry to learn you're having so much trouble accessing your Data Bytes. I can quite understand your disappointment regarding that, but rest assured Data Bytes are no gimmicks and are offered on our Pulse Plans. I use them on my iPhone 6s every now and then.
That said, we'll do our best to help you right here.
Let me know.