The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?
Solved! Go to Solution.
-resolved this issue by troubleshooting using a computer browser (rather than a mobile device browser) to:
a) "forgot/reset password"
b) click on email verification
c) login at Fido.ca
-this resulted in a message saying "Email verified", which not getting in the mobile device browser
-finally now able to login via the Fido app
After a few Fido App updates not only is the issue still there but now I am unable to start the Data Bytes feature...when I'm sitting in a Fido LTE zone.
The app has lost even more functionality for me and I don't think I can just be referred to the website this time because I can't find where to activate Data Bytes there.
Hello, I can see that this issue has been resolved for some but I am also running into the same problem. I cannot log in to my account on the Fido App without the validation pop up. Is this still being fixed?
Welcome to the Community.
Did you get a chance to try some of the troubleshooting steps in the beginning of this thread?
Can you log-in on Fido.ca to see if you're using the same email on both the website and the APP? If it is the same email can you try disabling your Wi-Fi from your phone and checking if you get the same pop-up when trying to connect through the Fido network?
If you still get the same pop-up, can you try uninstalling the App and downloading it again?
Keep us posted.
I’m still surprised to see that this hasn’t been resolved yet! I’d like to be able to use the app for billing purposes rather than having to check out my bill details on the website all the time. I’m having the same issue and it’s still ongoing. Has Fido ACTUALLY been looking for a resolution?