Cannot install fido my account

Cannot install fido my account

Cannot install fido my account

SOLVED
Sabinaxin
I'm a Participant Level 1

Cannot install fido my account

I can not install fido my account app to my Samsung galaxy s6 ? 

 

***Edited to add labels***

Accepted Solution

Re: Cannot install fido my account

Solved by Fido Employee afterthefact

Hi @Sabinaxin I have the Fido MyAccount app installed on my own Samsung Galaxy S6 so I can confirm it works on that device.  Have you tried deleting/uninstalling the Fido MyAccount app and then redownloading/reinstalling it?  If yes, what is the exact error you are seeing on the phone when you try to install the Fido app? 

View solution in context
3 REPLIES 3
afterthefact
Fido Employee

Hi @Sabinaxin I have the Fido MyAccount app installed on my own Samsung Galaxy S6 so I can confirm it works on that device.  Have you tried deleting/uninstalling the Fido MyAccount app and then redownloading/reinstalling it?  If yes, what is the exact error you are seeing on the phone when you try to install the Fido app? 



FidoMegan
Former Moderator

Hey @Sabinaxin

 

Were you able to get the app? Let us know! Smiley



FidoPamela
Former Moderator

Hey @Sabinaxin!

 

Welcome to the Community Smiley 

 

That's odd. Can you give us a bit more info on what happens when you try to download it. 

 

Are you getting an error message? 

 

Let me know!