Cannot install fido my account

[Sabinaxin]

I can not install fido my account app to my Samsung galaxy s6 ? 

***Edited to add labels***

[Sabinaxin]

Hi @Sabinaxin I have the Fido MyAccount app installed on my own Samsung Galaxy S6 so I can confirm it works on that device.  Have you tried deleting/uninstalling the Fido MyAccount app and then redownloading/reinstalling it?  If yes, what is the exact error you are seeing on the phone when you try to install the Fido app? 

[FidoPamela]

Hey @Sabinaxin!

Welcome to the Community  

That's odd. Can you give us a bit more info on what happens when you try to download it. 

Are you getting an error message? 

Let me know! 

[FidoMegan]

Hey @Sabinaxin

Were you able to get the app? Let us know!

[afterthefact · Accepted solution]

Hi @Sabinaxin I have the Fido MyAccount app installed on my own Samsung Galaxy S6 so I can confirm it works on that device.  Have you tried deleting/uninstalling the Fido MyAccount app and then redownloading/reinstalling it?  If yes, what is the exact error you are seeing on the phone when you try to install the Fido app?