Showing results for 
Search instead for 
Did you mean: 

Cannot install fido my account

I'm a participant level 1
I'm a participant level 1

I can not install fido my account app to my Samsung galaxy s6 ? 


***Edited to add labels***


I'm experienced level 3
I'm experienced level 3

Hi @Sabinaxin I have the Fido MyAccount app installed on my own Samsung Galaxy S6 so I can confirm it works on that device.  Have you tried deleting/uninstalling the Fido MyAccount app and then redownloading/reinstalling it?  If yes, what is the exact error you are seeing on the phone when you try to install the Fido app? 

Former Moderator
Former Moderator

Hey @Sabinaxin


Were you able to get the app? Let us know! Smiley

Former Moderator
Former Moderator

Hey @Sabinaxin!


Welcome to the Community Smiley 


That's odd. Can you give us a bit more info on what happens when you try to download it. 


Are you getting an error message? 


Let me know!