OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Community MVP Program
The MVP program (Most Valuable Posters) was implemented in order to recognize community members who...
Conversations
Resolved! Unable to access fido my account app
Started in the last week. Everytime I try to login to the app, I get a message that says "Something Went Wrong, Sorry we've hit a snag. Please check back later." It doesn't matter what is typed into the username/password fields. It doesn't matter i...
Resolved! Data Bytes error and not working
I am a long standing Fido pre-paid mobile customer who has transferred over to Fido post-paid mobile. I have loaded the Android My Account app onto my Galaxy S9 phone. When I activate the My Account app the usage screen loads and then I get the messa...
Resolved! Lucky jack contest - error " Sorry, only one entry per day"
The Lucky Jack contest in the fido my account app doesn't show any game play after I accept the conditions. When I try again it tells me I've already played and have to wait a day. This had happened 2 days in a row. I have a pixel 3xl. It's there a ...
The "5 Extra hours of data" not working / drained all my remaining data
Here is my experience - clicked on the "Extra Hours of data" on the Fido app, timer came on and counting down. After 30 mins, got text message saying I am low on data. Checked the app and found all my remaining 3.8GB data all used up. What the hell? ...
Resolved! Has there been a change with the My Account app?
Hello, I have previously been using the My Account app without issue. However, when trying to access the app today, it requests that i get another authorisation code. I'm using the same phone, nothing else has changed. When I enter my phone numbe...
