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Resolved! Clarification - data usage Monthly reset

 Hello i noticed something rather odd this morning when I was checking the remaining balance of my data and +5 extra hours.  The data and 5 Extra hours didn’t reset correctly.  Shouldn’t both be reset at the end of the billing cycle.  If yes then I t...

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Geebskii by I'm a Contributor Level 1
  • 705 Views
  • 1 replies
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5 hours of data "Something went wrong"

Clicking on the Extra 5 Hours banner from Usage tab in app get the message: "Something went wrong - Sorry, we've hit a snag.  Please check back again later."   Been getting this message for days.   If I go to More tab and click "My 5 extra hours of d...

SkyePN by I'm a Participant Level 1
  • 743 Views
  • 1 replies
  • 0 likes

disappear data bytes banner

1 week ago when i use fido appdisappear data banner and 3 weeks ago i got a problem. many times i reuse app but not slovehow to use data bytes 

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jiwon5 by I'm a Participant Level 2
  • 826 Views
  • 3 replies
  • 0 likes

xTRA offers not working in app

When clicking on an offer in the xTRA area of the app, the dog wagging his tail appears and it stays like that. I have cleared the cache and cleared the data as well as uninstall and re-install on my S7 edge. This happens when I am connected to my wi...

Wahabw by I'm a Participant Level 3
  • 1148 Views
  • 6 replies
  • 0 likes