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eSim with android device

fuhred
I'm a Participant Level 2
I'm a Participant Level 2

I have an Android phone, the Samsung Galaxy S21, and I have an eSim card. My phone is eSim capable, but I have no idea how to install Fido's eSim. The Fido pages only have an installation for iPhones: https://www.fido.ca/support/mobility/esim-on-device-setup-for-iphone. They mention a QR code, but my esim card does not have a QR code on it. Is there another way I can install this?

2 REPLIES 2

fuhred
I'm a Participant Level 2
I'm a Participant Level 2

I called Fido support and asked for an eSim. They sent a card that is yellow on one side and says "CARTE, MULTI SIM, CARD", white on the other, and has a physical sim card on it. I assumed this would also work as an eSim card. Am I wrong?

KAPABLE-K
MVP MVP
MVP

Hello @fuhred,

 

Welcome to the community!

 

The eSIM should be a QR code, is the eSIM you are trying to activate a Fido eSIM?