bought this insurence with a promise of a 2h repair in case my phone had issue
fee is 75$
a month later and my phone still broken cause they dont have the parts...then i received an email saying that the claim been expire...
then brightstar called me and asked for another 75$ to reopen the case saying i been refund
no refund been made in my account
still have a broken phone
what a bunch of crooks
Hey @dom76! I'm sad to read about your experience with Brightstar. I'll be happy to see what I can do for you.
Can you tell me if they offered you alternatives to repair and, if yes, what were they?
Did they offer to refund the amount after they found out that they didn't have the parts or did they give you the option of waiting?
Let us know.
no solution been offered
Only to wait until the next week, then the next week
Still have a broken phone a month and a half later
This is not what i suscribed for
Welcome to the community!
I understand it's frustrating having to wait for your phone to get repaired. With whom did you purchase the device protection? With Fido's Brightstar protection, I do not see any promise of a 2 hour repair (see here). In addition, I do not see any repair processing fees for what you charged. Did you include taxes when you quoted the $75?
If the repair shop doesn't have the parts necessary for repair, have you considered mailing in your device to get repaired? It is one of the fulfillment options.
Hope this helps 😀