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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 188666 Views
  • 63 replies
  • 22 likes

Winback offer missing

Hi,I recently accepted a winback offer from Fido team and haven't heard anything since. Its been a week. I have called your customer service and spent more than 6 hours. This is frustrating and feels like a scam. Please look into this. 

hajmeri2024 by • I'm a participant level 1
  • 262 Views
  • 1 replies
  • 1 likes

Phone Financing Credit

Hi! I have been trying to contact Fido for a few days now with no success. I recently accepted an exclusive plan promo for my husband's line; however, when they sent us the confirmation via email, the monthly credit (promo) on his phone's financing d...

MLOPA by • I'm a participant level 1
  • 254 Views
  • 1 replies
  • 0 likes

How to cancel orders not shipped?

Hi, I'm trying to contact support regarding when my phone will be shipped and it says it's not available. I'm in dire need of a new phone and the shipping order is taking too long. I want to just buy the phone locally from the fido store instead. How...

bhhe123 by • I'm a participant level 1
  • 650 Views
  • 1 replies
  • 1 likes

Resolved! WiFi Calling for Samsung S9 Not purchased through Fido

I got my S9 from Samsung directly and it seems Fido does not enable WiFi calling for devices not purchased through Fido directly. Is there a way to enable the feature that the carrier locks specifically to the their own devices? Seems unreasonable th...

xbahamut by • I'm a participant level 3
  • 11774 Views
  • 25 replies
  • 0 likes

About price match on the iPhone 13

Hello, I upgraded iPhone 13 on Nov 17 . On Nov 25th , I saw the monthly fee dropped to $20 . So I went to the fido store to ask the price match . They helped to do the adjustment but no contact is provided. I got an email from fido today that the cre...

Qing0127 by • I'm a participant level 1
  • 285 Views
  • 1 replies
  • 1 likes
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