OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Help phone womt work and its new
I received an upgraded hardware again from fido online. It worked for like 3 days without any issues. But it's now not turning on. I never dropped it. I feel it vibrating and nothing. Help.
Resolved! Tracking an order
I placed an order yesterday for a new phone. When I log into the website today I can see the order is in progress. When I use the android app it does not show any orders. Not sure why I don't see it in the app. Is there a delay when the info in th...
Minus on Account balance after cancellation
Hello, guys.I've been happily using Fido for 12 years, but I've recently decided to leave. I'm currently seeing a negative balance—will this be sent to me later as cheque?
Resolved! Phone number not valid when setting up voicemail
I've had my Nexus 4 for a while, but I am just now setting up voicemail. I found my retrieval number from a post from 2013 and that seems to work. When I call it, it asks for me to put in my 10-digit phone number but when I do, it says the number is ...
Roaming
Hi, I travelled outside Canada and I didn’t activate Fido roaming as I don’t need it for my travel. Unfortunately, I received message from Fido informing me that I connected to Fido Roaming without my wish and request. How I can stop this and cancell...
