Phones and Devices

Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

iPhone X screen issues

Hi! I recently purchased an iPhone X thru Fido, and I am experiencing a lot of issues with my screen! It gets very jittery when I touch it, changes screens on its own, and if I try to text, a multitude of letters all come up, and when I try to erase...

Resolved! Android P (9.0) update on Google Pixel 2

Android 9 was launched yesterday and my phone (Pixel 2 XL) hasn't received the update yet - does Fido have to get the update first and launch it OTA at their discretion or does Google launch it OTA directly to my phone? Owners of the same phone who a...

Resolved! Unable to Place Video Calling with My Samsung S8

Hey, I was promised voice over lte and video calling when i was switching to fido. I have never been able to place any video call. it disconnects right after i place the call and says "call ended". i have checked my setting and everything is enabled ...