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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 204156 Views
  • 63 replies
  • 22 likes

Resolved! One-Time Fee for Hardware Upgrade

Hi Fido, I am genuinely dissapointed in your website and customer service this time around. Prior to June 2, 2018, I have 2 lines BYOP Post-paid plans with you.  I was happy to see that you had great promotions and offers for loyal customers that inc...

sunnyhsu by • I'm a participant level 2
  • 3437 Views
  • 2 replies
  • 0 likes

Resolved! LG G7 TV Offer needs invoice#

So I got my LG G7 from the fido store after reserving it, I am just wondering if I have the correct invoice number to redeem the free TV offer. I was only given a reicept for the purchase since I bought the phone with no term so I like to know if I n...

Tethering issue - can connect but no internet access

Hi,   While trying to fix an issue with short code message, I found another problem... When I enable tethering (personal hotpot) with current phone ($50/month with 4GB plan), my other device can connect, but there is no internet connection.   Please ...

Othersky by • I'm a contributor level 1
  • 5633 Views
  • 8 replies
  • 0 likes

Samsung S8+ Screen Repair - Calgary

My phone just fall and despite the case the screen cracked - I have been in touch with Fido who turned me away since I do not have the $11 protection coverage and Samsung also do not have service centre in my province. i just find it very sad that af...

vbemiy by • I'm a participant level 3
  • 1818 Views
  • 1 replies
  • 0 likes

Resolved! Phone Delivery via UPS

So I ordered a new phone last week, and got my email from Fido with the UPS tracking number shortly after. Delivery is supposed to take 5-8 business days, so I was not concerned that I had not received it yet.  But today, I decided to check the track...

Marduk by • I'm a participant level 2
  • 8777 Views
  • 7 replies
  • 0 likes
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