OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
I can not use VPN via LTE anymore
I recently couldn't use my VPN service, but under WiFi everything was fine. I don't know what happened. Can someone help me solve this problem?And every time I walk a certain distance, there's a reconnection of the LTE. When I take a bus, there's alm...
Resolved! Unlock iPhone
Hi there, is it possible to unlock my iPhone 6S without connecting to iTunes, also, I need to request an unlock code- does anyone know if it’s a generic code or unique for each device?
Resolved! IPhone XS Max pre-order/reservation
Im just wondering if I reserve/preorder the iPhone XS Max 256GB version tomorrow do I have to pay for it up fromt or when the phone releases? As I want to use my Cash Back credit I got from my Fido Master Card towards the phone. or is the phone for...
Resolved! Huawei P20 Pro ...please not just in black
From what i can gather Fido is only carrying the black version of both the P20 and P20 Pro. I really hope this is wrong. The twilight colour is the one people are drooling over so I’m not sure why Fido won’t be stocking that colour.
Resolved! Cant access 4g
Hi, I just brought a new phone. on the spec sheet it says it support 4g band 7,which is the band that fido 4g needed, the complete supported bands are in the picture. However, I can only access 3g with this phone, I just wonder what could be the prob...
