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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 191486 Views
  • 63 replies
  • 22 likes

Resolved! Trouble sending picture messages

I'm currently on Fido pay-as-you go.  On my old SE Cedar, I could attach photos to a message and send to another mobile phone normally like a text mesasge with no problems.  I just upgraded to a Samsung Galaxy ACE.  I tried to send a picture message ...

jermyzy by I'm a participant level 2
  • 31667 Views
  • 11 replies
  • 0 likes

Resolved! One-Time Fee for Hardware Upgrade

Hi Fido, I am genuinely dissapointed in your website and customer service this time around. Prior to June 2, 2018, I have 2 lines BYOP Post-paid plans with you.  I was happy to see that you had great promotions and offers for loyal customers that inc...

sunnyhsu by I'm a participant level 2
  • 2940 Views
  • 2 replies
  • 0 likes

Resolved! LG G7 TV Offer needs invoice#

So I got my LG G7 from the fido store after reserving it, I am just wondering if I have the correct invoice number to redeem the free TV offer. I was only given a reicept for the purchase since I bought the phone with no term so I like to know if I n...

Tethering issue - can connect but no internet access

Hi,   While trying to fix an issue with short code message, I found another problem... When I enable tethering (personal hotpot) with current phone ($50/month with 4GB plan), my other device can connect, but there is no internet connection.   Please ...

Othersky by I'm a contributor level 1
  • 4783 Views
  • 8 replies
  • 0 likes

Samsung S8+ Screen Repair - Calgary

My phone just fall and despite the case the screen cracked - I have been in touch with Fido who turned me away since I do not have the $11 protection coverage and Samsung also do not have service centre in my province. i just find it very sad that af...

vbemiy by I'm a participant level 3
  • 1522 Views
  • 1 replies
  • 0 likes