Wrong phone number in phone settings

Wrong phone number in phone settings

Wrong phone number in phone settings

I'm a Participant Level 2

Wrong phone number in phone settings

Bought used phone last owners number is still attached to the phone my number does not come up what can I do it's an iPhone 7

3 REPLIES 3
Moderator

Hey @robincdornbusch !

 

Welcome to the Community Smiley

 

We'd need a bit more info on this. Are you referring to the number listed in the Settings?

Here's how to change it:

  1. Go to Settings
  2. Tap Phone
  3. Tap My Number
  4. Use the delete button to remove the old number
  5. Use the keypad to enter the new number
  6. Tap Save
  7. Restart the phone

This should update the number listed in your settings to the number you are registered with.

 

Let us know if it helps!



I'm a Participant Level 2

I tried what you said to do to reset my number didn't work. Should I take it in to store to fix??

Thank you for letting the Community know. 

 

Are you seeing the previous number and your current phone number? 

Are you able to delete the previous one? 

 

If not, you will need to contact Apple Support to get this looked into.