OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Using my phone outside of Canada
Please, how can I know if my device will work with a non-Fido SIM card, outside of Canada (Brazil)? It is an LG G6, purchased in Jun 2018.
Resolved! Fido Brightstar Claim
I have ordered Iphone 11 pro max. I want to be secure with all aspects but I came to know that fido deals with brightstar protection and it doesnot provide Claim for stolen or lost. If it is true, then I am going to return it. If they dont provide lo...
Resolved! APN Settings
I have a Qualcomm 4G USB modem with an FIDO iPad SIM card inserted. I use it for wifi in my car. I'm looking for the APN settings for it as they're not standard APN settings. The following settings are required:Network ProviderCIMI (which is set at 4...
Resolved! Carrier not working
My phone has not working since this AM. I tried to turn it off/on many times. Airplane mode on/off many times. Tried to reset provider network not working. Changed the sim to different phone, and it worked on the other phone but the current one. Plea...
Resolved! Video calling with Pixel 2 XL?
Hello, At some point, I was using the Video Calling over LTE feature successfully, but it stopped working eventually, on my Pixel 2 XL bought from Fido.I followed the steps of this thread: https://forums.fido.ca/t5/General-Support/Video-calling-for-B...
