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Does Fido have my serial number of my phone?

TW13
I'm a Participant Level 1
I'm a Participant Level 1

I lost my phone that was purchased through FIDO.  Is there anywhere on My Account info that I can find the serial number?   

1 REPLY 1

NaliniR
I'm Qualified Level 1
I'm Qualified Level 1

Hi @TW13,

 

Do you mean your phone's IMEI number? Yes, Fido should be able to tell you it. 

 

If you still have the box it will also be on the box.

If you got the phone from Fido.ca or through customer service you should be able to retrieve that info from the email they sent you.

 

If you got the phone from a store it will also be on the contract from the store.