Phones and Devices
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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 191963 Views
  • 63 replies
  • 22 likes

KeyONE security update

I am curious if there is a trick to get the BlackBerry KeyONE to update on the FIDO network? Rogers is showing they had a June security patch update, but my unlocked purchased from BlackBerry is still sitting on February's security patch even after t...

JoshB1980-06 by I'm a participant level 2
  • 2494 Views
  • 5 replies
  • 0 likes

Resolved! New iPhone 8 + medium plan = no LTE

Just like subject says, I upgraded from an SE that hasn’t seen LTE anywhere in Vancouver (I live at 49 & Cambie and work downtown) for 4 months now. just upgraded to iPhone 8 and am still seeing no LTE anywhere in Vancouver. And As a Pokémon Go Addic...

Yarac by I'm a participant level 2
  • 2515 Views
  • 2 replies
  • 0 likes

Resolved! Tablet unlock code

I bought Tablet last month on two year contract from FIDO. That tablet is locked with FIDO network. When I try to put another company Sim it is asking me for network unlock code. Is as per CRTC all equipment bought from cell providers are not unlocke...

mail2rst by I'm a participant level 3
  • 4986 Views
  • 6 replies
  • 0 likes

Resolved! Relationship of device IMEI to network lock status

Sorry if i am asking something odd, but I learned something odd after speaking to FIDO Tech Support for quite a while trying to understand why I couldn't get the FIDO My Account app to work on my phone.  Long ago I was a Bell customer, and my first p...