OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Wi-fi calling
Why does Fido not provide wi-fi calling to those who do not purchase their phones from Fido. I tried to set mine up for a newly purchased S9 and contacted support who just said that they do not provide that service unless we buy a phone from them an...
Resolved! Cannot send text messages
New samsung G1 will not send text messages. Receives ok, 5 bars, etc. etc. have tried all suggestions on forums all "failed"Thanks, Mike ***Edited to add labels***
Resolved! Display Damage. But I have insurance. Can I get a replacement?
I got the samsung a20 3 weeks ago from a fido store nearby on a contract plan of 2 years. I got insurance for it too for any accidental physical damage. I recently accidentally dropped it; the screen has a small inner crack on the upper left side and...
help me cancel device reservation
Hello, I have reservated Samsung Galaxy Note 20 Ultra 5G 128GB at Marth 15. So after I got a mail that I have been reserved, I went to the Fido store which the device will be send. As soon as I went to the store, I found out that I made a mistake wh...
Resolved! Brightstar / Fido Insurance is scam
I am Fido customer since 5 or 6 years. around 15 months ago Fido offered me bigger plan and had to pay around 500+tax for the an iphone X. the customer representative emphasized that protection plan will be a peace of mind. now I lost my phone and ca...
