MMS, LTE, and APN problems

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I'm a Contributor Level 2 cbsewell
I'm a Contributor Level 2

MMS, LTE, and APN problems

I purchased a new unlocked android phone and transferred my SIM card to it from my old phone to it. The new phone is an upgraded model of the old and supports all the same bands as the old one.  However, I am having problems getting on the LTE network, which my new phone definitely supports.  The APN list is completely different than what it was on my previous phone and I have no idea how to change it.  I can manually select the ltemobile.apn to force 4G, but then I cannot send or receive MMS messages, and the phone switches back to 3G to make phone calls.

 

Here is what the APN list looked like when my SIM card was in the old phone. Everything worked fine.

Screenshot_20190102-071606.png

 

Here is what the APN list looks like when I put the SIM card in the new phone:

Screenshot_20190102-072031.png

 

This is Oreo 8.1 so I can't edit, add, or change any of the APNs.

 

Now when I had my SIM card in the original phone, it didn't start out looking like the first APN list. It looked like the APN list in the new phone, and I had exactly the same problem. But I don't know when it changed to the new list of APN's or what I did to get it to change.  Is this something that changes on it's own eventually or is there something I can do to speed up the process?

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I'm a Contributor Level 2 danthemanx
I'm a Contributor Level 2

Re: MMS, LTE, and APN problems

Hi cbsewell,

 

You can try to press the 3 dots on top right and press reset to default.

 

You should only have one main APN in there and it should say ltemobile.apn, so in your case the third one. You have Fido ISP GPRS selected which is wrong. Delete that APN completely. And select and make sure your third one is selected which says fido internet and underneath it ltemobile.apn and that should work.

Delete Fido Tethering and fido mms too.

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I'm a Contributor Level 2 cbsewell
I'm a Contributor Level 2

Re: MMS, LTE, and APN problems

I'd like to do that, but I'm running Oreo 8.1 and I can't add, delete, or modify any of the APN settings. I've also reset over and over many times with no change. The phone the SIM card came from was also Oreo 8.1 and I couldn't change anything there either. And even though the APN list started out looking like the second screenshot, it somehow spontaneously reset itself into first screenshot so that 4G worked.

 

I can manually select ltemobile.apn but all the MMS settings are blank. If I use that I can't send or receive MMS messages.

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I'm a Contributor Level 2 danthemanx
I'm a Contributor Level 2

Re: MMS, LTE, and APN problems


@cbsewell wrote:

I'd like to do that, but I'm running Oreo 8.1 and I can't add, delete, or modify any of the APN settings. I've also reset over and over many times with no change. The phone the SIM card came from was also Oreo 8.1 and I couldn't change anything there either. And even though the APN list started out looking like the second screenshot, it somehow spontaneously reset itself into first screenshot so that 4G worked.

 

I can manually select ltemobile.apn but all the MMS settings are blank. If I use that I can't send or receive MMS messages.


So select ltemobile.apn but add the following MMS settings for Fido:

MMSC: http://mms.fido.ca

MMS Proxy: mmsproxy.fido.ca

MMS Port: 80

Leave these fields blank: Proxy, Port, User Name, Password and Server.

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MVP
MVP

Re: MMS, LTE, and APN problems

Hello Cbsewell,

 

  Welcome to the community!

 

  Without the SIM card in the phone, are there any APNs available? Are you able to add, delete, edit APNs without the SIM? Are you able to reset to default (via three dots) without the SIM? If you are able to add an APN, you can use the settings here. Since the phone is LTE-compatible, it should be using ltemobile.apn.

 


@cbsewell wrote:...I can manually select the ltemobile.apn to force 4G, but then I cannot send or receive MMS messages, and the phone switches back to 3G to make phone calls.....

  If you can edit the APN, you can either add the MMS settings or ensure the APN type does not include MMS. Without the MMS designation for APN type, the phone should automatically switch to the fido MMS apn for MMS.

 

  Did you purchase your unlocked phone from Fido? If not, it's unlikely voLTE (or Wifi-calling) will work on that phone. With the exception of voLTE and Wifi-calling, voice calls are transmitted via the '3G' networks. As such, your phone will have to switch to the '3G' network for calls.

 

Hope this helps :Smiley:

 

Cheers

 

 



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I'm a Contributor Level 2 cbsewell
I'm a Contributor Level 2

Re: MMS, LTE, and APN problems

No, no APNs with the SIM card removed. No APNs can be edited or added, they are all grayed out. The phone was not purchased from FIDO, but the neither was my previous phone which started out with the same problem as this new one, but suddenly changed to 4G. Where do the APNs come from? Pushed down by the carrier? If I put this SIM card back in my old phone, the proper default 4G APNs show up, all filled in with the correct MMS settings. When I put it in my new phone, it defaults to the 3G APN, with an empty ltemobile APN. The new phone is an upgraded version of my old phone so it is unlikely features would be removed.

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Moderator
Moderator

Re: MMS, LTE, and APN problems

Hey there @cbsewell

 

Did you manually set up the APN settings on your old device or was it detected automatically after using the Fido SIM card?

 

To narrow it down, please try editing the APNs on your new device while using a non-Fido SIM card. Could you confirm the device brand and model as well to better assist you? 

 

We're also available on these channels for further assistance or we can send you a PM here instead. Let us know!



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I'm a Contributor Level 2 cbsewell
I'm a Contributor Level 2

Re: MMS, LTE, and APN problems

I don't have any other SIM card to try and I doubt the APNs would be editable because of Oreo 8.1. All APN's were set up automatically.

 

I have 3 phones:

 

Samsung Galaxy XCover 4 - default APN is LTE, LTE data works, VoLTE works (I think, icon switches to 4G from LTE when making a call), APN's look correct, LTE MMS works.

Blackview BV9500 - default APN is LTE, LTE data works, VoLTE doesn't work (voice calls fall back to 3G) , APN's look correct, LTE MMS works

Blackview BV9600 Pro - default APN is 3G, LTE data works when I switch APN, VoLTE doesn't work (voice calls fall back to 3G), APN's doen't look correct, LTE MMS doesn;t work

 

This is with the only SIM card I have placed into each of the 3 phones.

 

APN's are editable on the Samsung which has Oreo 8.1, but it's Samsung's version, while the other phones run almost stock Android.

 

Dialing *#*#4636#*#* on the BV9600 Pro shows VoLTE Provisioned, Video Calling Provisioned, but not WiFi Calling Provisioned. On the BV9500 WiFI Calling Provisioned is enabled. IMS status on both shows Not Registered and none of the capabilities are enabled. Can 't get the same info on the Samsung.

 

Do I need to get the IMEI of my new phone added to my account to get it working? What has to be done to get VoLTE working, and maybe even WiFi calling working? Register my IMS? None of these phones were purchased from FIDO yet the Samsung has the most capabilities enabled. Does FIDO like Samsung phones on their network better than off-brand phones?

 

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I'm a Legend Level 1
I'm a Legend Level 1

Re: MMS, LTE, and APN problems

@cbsewell, if you did not purchase the phone from Fido features like VoLTE and WiFi calling will not work even if the phone is capable of it. 

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MVP
MVP

Re: MMS, LTE, and APN problems

Hello again,

 

  As mentioned previously, it's unlikely voLTE (or Wifi-calling) will work on that phone since it was not purchased from Fido. I believe it's due to the IMEI not being in Fido's inventory database. Even if the IMEI of the phone is added to your account, those functions might still not work because the account database is not the same as the inventory database.

 


@cbsewell wrote:...

Samsung Galaxy XCover 4 - ...VoLTE works (I think, icon switches to 4G from LTE when making a call)....


  If the icon switches from LTE to 4G during a call, then the calls are not made via LTE network. They are made using a HSPA+ (H+ or 4G) connection via the WCDMA or UMTS ('3G') network. So none of your phones appear to be able to use those functionalities.

 

  With regards to editing/adding an APN, I posted a link in this thread. The steps have helps some individuals. However, it seems it might not be a solution for everyone.

 

  Also noted in that thread, you might consider a new SIM. A new SIM might be able to push the proper APN settings to your phone.

 

Hope this helps :Smiley:

 

Cheers

 

 



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I'm a Contributor Level 2 cbsewell
I'm a Contributor Level 2

Re: MMS, LTE, and APN problems

Well I'm not going to worry about voLTE (or Wifi-calling) even though my phone is capable of both. It's clear you won't get those features on a BYOP plan. But I would like to use the 4G capabilities of the phone.

 

I think there is a database of carrier APNs that comes preinstalled on Android phones at least, and the APNs loaded when you insert a SIM card are based on the Operator code and SIM country code. Either the database on my new phone is incomplete, or not all the correct APNs are loaded from it for my SIM card. I guess my only choices are to go back to the manufacturer, or root the phone and fix it myself.

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I'm Experienced Level 1
I'm Experienced Level 1

Re: MMS, LTE, and APN problems

easiest way is to upgrade your sim to an new one, and have the fido people confirm your apn settings on both phones.

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MVP
MVP

Re: MMS, LTE, and APN problems

Hello again,

 


@cbsewell wrote:...It's clear you won't get those features on a BYOP plan. ...

  That statement isn't necessarily true. Volte and Wifi-calling are not limited by the BYOP plans. There are many people who have BYOP plans with phones purchased from Fido. Whether the phone is purchased outright from Fido with a BYOP plan or later switched to a BYOP plan after completing a Fido contract, if the phone is compatible with those features, they will still work with the BYOP plans.

 

Cheers

 



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I'm a Contributor Level 2 cbsewell
I'm a Contributor Level 2

Re: MMS, LTE, and APN problems

My understanding of a BYOP plan is that you are using your own unlocked phone not purchased from the carrier. But I guess you are pointing out you can purchase an unlocked phone from the carrier outright without being on a subsidized plan.

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I'm a Contributor Level 2 danthemanx
I'm a Contributor Level 2

Re: MMS, LTE, and APN problems


@cbsewell wrote:

My understanding of a BYOP plan is that you are using your own unlocked phone not purchased from the carrier. But I guess you are pointing out you can purchase an unlocked phone from the carrier outright without being on a subsidized plan.


Any phone sold from any Canadian carrier is unlocked, you could also buy one outright from BestBuy or even a different carrier and bring it to Fido. This would be considered as a non-Fido phone.

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