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Defective Phone Exchange

ziele
I'm a Participant Level 3
I'm a Participant Level 3

I bought a phone online and received it after 2 days, but after a day after I received it theres a weird noise from the speaker it sounds like a rain eventhough I'm not playing a sound or music and its even worse when I play one. Also when I use the camera theres a line in the screen and sometimes it automatically goes off & restart. I dont know why is this happening. I have this phone for only 2 days, can I return this one and get a different unit or brand?

3 REPLIES 3

KAPABLE-K
MVP MVP
MVP

Hello @ziele,

 

Sorry to hear you are having problems with your new phone, did you try doing a factory reset and see if that will solve the issues.

 

If the problems are still there Fido does offer a 15 days satisfaction guarantee where you can exchange or return it see here for more details.



ziele
I'm a Participant Level 3
I'm a Participant Level 3

I called costumer service and got charged 45$ 😕 This is bad! They sent me defective device and when I complained they charged me this.

Hello Ziele,

 

  I replied to your other post here.

 

Hope this helps 😀

 

Cheers