Phones and Devices
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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 150645 Views
  • 50 replies
  • 22 likes

Resolved! I'd like to unlock my phone

Hi, I have a Fido phone under 2-years plan which has already completed. How can my phone be unlocked?    Thank you!

forum1 by I'm a Participant Level 1
  • 10983 Views
  • 14 replies
  • 1 likes

Getting Charged for Roaming when not using Plan

Well, I can't wait to leave Fido. After switching to you guys I haven't even been your customer for a month and I have experienced issue after issue. I switched because you had a few better options but I have never been driven to the point where I ha...

I can not use VPN via LTE anymore

I recently couldn't use my VPN service, but under WiFi everything was fine. I don't know what happened. Can someone help me solve this problem?And every time I walk a certain distance, there's a reconnection of the LTE. When I take a bus, there's alm...

MonetE419 by I'm a Participant Level 3
  • 5309 Views
  • 9 replies
  • 0 likes

Resolved! Unlock iPhone

Hi there, is it possible to unlock my iPhone 6S without connecting to iTunes, also, I need to request an unlock code- does anyone know if it’s a generic code or unique for each device? 

kt2bucks by I'm a Participant Level 1
  • 2061 Views
  • 1 replies
  • 0 likes

Resolved! IPhone XS Max pre-order/reservation

Im just wondering if I reserve/preorder the iPhone XS Max 256GB version tomorrow do I have to pay for it up fromt or when the phone releases? As I want to use my Cash Back credit I got from my Fido Master Card towards the phone.   or is the phone for...

Biggy204 by I'm a Contributor Level 2
  • 3955 Views
  • 5 replies
  • 0 likes