Not receiving shipment confirmation email

Not receiving shipment confirmation email

Not receiving shipment confirmation email

I'm a Participant Level 2

Not receiving shipment confirmation email

I upgraded my phone and change my plan last week Saturday. I recieved a confirmation email about my new plan but nothing about the upgrade to my phone. I am just wondering if the upgrade information went through and when I can expect it to be delivered or check the status with a tracking number? It has been more 5 business days. I tried to call fido fraud management and leave a message but no one answer my phone and no one call me back.  So Please someone help me because my old phone stopped working and i need my new phone ASAP.

3 REPLIES 3
Moderator

Hey @yuxi3! Philippe here. Welcome to the community. Smiley

 

Given your situation, I suggest contacting us here to check on the status of your order. You can also request a PM from the community if you prefer.



I'm a Participant Level 2

Please send me a PM. THANKS

@yuxi3 I'll send you a PM shortly. Smiley