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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 210953 Views
  • 63 replies
  • 22 likes

Not receiving some text messages

Hi,   I just activated a new sim card with a number from another phone company. The number has been transferred and I'm receiving sms from other FIDO users but can't get messages like alerts from banks, google accounts, etc.   I've done a factory res...

Ogeid85 by • I'm a contributor level 1
  • 4607 Views
  • 5 replies
  • 0 likes

APN interfering with connection to a camera

Hello,I have been trying to use a GoPro camera app with my LG G7 phone with fido.ca as my carrier. I cannot properly pair with the camera in order to communicate with it. After a variety of attempts, with help from the camera online support people, i...

pm56 by • I'm a participant level 2
  • 1368 Views
  • 1 replies
  • 0 likes

iPhone 11 Pro Max 128gb

Could someone advise why can't purchase the iPhone 11 Pro Max 128gb online? Or when it will be back in stock? Thank you in advance,Eka 

Eka75 by • I'm a participant level 1
  • 2501 Views
  • 1 replies
  • 0 likes

How to: Plan suspension

Hi,  I won't be returning to Canada untill September next year. I have read some posts about plan suspension but I could not remember if I had a contract or not, is there anyway to check? And also just wondering about the process of plan suspension i...

fyang4 by • I'm a participant level 1
  • 1288 Views
  • 1 replies
  • 0 likes

No updates for the phone order for two months

I ordered a google pixel 4 back in June on Fido website.  I have not received my phone to this day. The only update I got for the past two months is a 'Fido Hardware Order Update' email on 2nd July saying the phone has been back-ordered and " Please ...

tingkai by • I'm a participant level 3
  • 3711 Views
  • 7 replies
  • 0 likes
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