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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 206395 Views
  • 63 replies
  • 22 likes

Resolved! How to check whether my new has been shipped

It has been about 7 days since I placed an order for an iPhone xs. I received the order confirmation mail but not the shipping information mail. Does it mean the phone hasn't been shipped yet? I cannot wait to get my hands on the new phone.

Sonny2 by • I'm a participant level 1
  • 1195 Views
  • 1 replies
  • 0 likes

Order online and in store pick up

Hello, I wanted to get a samsung galaxy S10. I want to buy it online and then pick it up at a fido store. Is this provision available ? Do I have to pay the transaction fee in this case ?

rohitmalayil by • I'm a participant level 1
  • 2603 Views
  • 1 replies
  • 0 likes

Error message while upgrading device

I currently have my own device but when I try to upgrade my device, buy a new plan, I get the following message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436) I ...

Nukeclear by • I'm a participant level 1
  • 1098 Views
  • 1 replies
  • 0 likes

Huawei P30 Pro EMUI10.1 Update

Hello, I've been following the OS upgrade schedule posted on the FIDO website, it states EMUI10.1 was released already and now we are getting the June SMR update. My phone says it's on the latest software and it's only 10.0 Has the update been pushed...

Resolved! iPhone XR - No one can hear me

I have an iPhoneXR, and even though I can hear everyone clearly, NO ONE can EVER hear me.  It's frustrating.  I don't know if it is an issue with the phone, the SIM card, or something else?  Is there any solution?  What is my recourse??  Would apprec...

Annie2020 by • I'm a participant level 3
  • 5188 Views
  • 3 replies
  • 0 likes
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