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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 185053 Views
  • 63 replies
  • 22 likes

Pin after puk code

Hello  i unfortunately blocked my phonei did find my puk code and it’s ask for a new pin code but when i enter a new pin it doesn’t unlock the phonei tried several time and I have 3 times left what am i supposed to do? thank you

Noella20 by I'm a participant level 1
  • 856 Views
  • 1 replies
  • 0 likes

Resolved! Volte Samsung s7 edge

Hello, I have a Samsung S7 edge that I didn't buy from Fido. I brung it from France, and I don't see the wifi calling option in the phone parameters. Is there a way to update the system such that it appears?Thank you.

Cédric2 by I'm a participant level 2
  • 880 Views
  • 1 replies
  • 0 likes

Resolved! New phone

Hi! I'm new here in community, I just want to ask if I can cancel my new phone or can I return it? It's on the way for delivery, because I just recently received in my email about the new phone that I ordered online and my monthly payment for 2yrs pl...

Jho21 by I'm a participant level 2
  • 1206 Views
  • 2 replies
  • 0 likes

Resolved! Samsung S20 Ultra Delays

Hi, I made a pre-order with Fido for S20 Ultra on Feb 11, the same day the phone was announced. My position in line is number 3.The phone officially launched in Canada and Fido on March 6.I haven't received any emails or calls from Fido since making ...

ghost030492 by I'm a contributor level 1
  • 20959 Views
  • 37 replies
  • 0 likes

Resolved! iPhone X max

I upgraded my phone on June 2nd and it still has not shipped. Quite ridiculous if I needed a new one straight away and I'm still waiting to receive it. Not sure what's going on bud you shouldn't leave customers waiting this long for a new phone. You ...

Cj16 by I'm a participant level 2
  • 1634 Views
  • 3 replies
  • 0 likes