On behalf of my friend, Clara, I called FIDO on Monday, November 16, 2020 evening reporting problems on data usage. Clara Lui's cellphone number (with FIDO) is : 604-XXX-XXXX.
I spoke to your male staff, Mr. ALBERT, located in Vancouver, B.C. Mr. Albert was extremely knowledgeable, helpful, courteous in every aspect. We were very pleased of his remarkable customer service as well as proposals he offered at the end. He should be nominated as "EMPLOYEE OF THE MONTH".
On our behalf, please convey the above message to Mr. Albert who performed exceeding customer's expectation !!!
Thank you for your kind attention to this matter.
(Another FIDO Customer)
We're happy to hear about the great service you've received from one of our customer service reps. We're happy when our customers are happy! 😃🙌
Thank you for taking the time to share your recent experience! 😃