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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 202516 Views
  • 63 replies
  • 22 likes

Total data on my plan doesn't appear on app

Why has my data usage changed suddenly - it has been reduced from 4GB to 2GB even though in the Fido App it still shows 4GB Plan but under usage it says 2GB.    https://ibb.co/Qn7LcX8   PLAN DATA 3GB Fido Pulse + 1GB Bonus 4GB TOTAL Monthly Data    i...

nixi by • I'm a contributor level 1
  • 5789 Views
  • 14 replies
  • 0 likes

Resolved! Double taxes?

I was trying to upgrade my device to a Pixel 5, but when I go through the process in the website I noted that the monthly payment is taxed, and on top of that, the monthly bill (which includes the plan and the month payment of the phone) is also taxe...

jozzerodn by • I'm a participant level 2
  • 1640 Views
  • 2 replies
  • 0 likes

Resolved! Terminate the service

Hi! I want to terminate the mobile phone service.  The cause of COVID-19 cases increase,  I moved back to my country.  How can I do? Marco

Marco1903 by • I'm a participant level 2
  • 2098 Views
  • 3 replies
  • 1 likes

Resolved! Cancelling Contract Early

Currently, I have 4 months until my iPhone 6s' balance is $0 and the contract ends. I was wondering if I am able to just pay my device balance right now and end my contract early? Would I be charged any cancellation fees of any sort if I do so?

Latheeshan by • I'm a participant level 2
  • 2774 Views
  • 5 replies
  • 0 likes

pixel 4 texting issues

I got a Google Pixel 4 less than a month ago and I'm already having issues accessing my texts. I either don't get any or I can't open my texts to view them or send any. My phone is updated, it's been restarted. Any help out there?

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