OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Confusing Prices
Hey, I wanted to add a new plan to my account but the prices aren't making sense. So on the selection page it tells me the device will be $0/month (because of some discount) for the first 24 months and the data plan will cost $10/month. Awesome, then...
Why pre-owned more expensive than new ones?
   Hi! This morning (Nov 13th), I purchased a certified pre-owned iPhone 11. Having the $13.55 monthly discount made me decide to go this path instead of getting the new one, this makes it $25/monthly for the device. If I get new iPhone 11, it'll be ...
iPhone 12 pro online order
I order an iphone 12 pro gold 128G through my account a week ago under fido payment program. I can see my plan changed already, however I check my email everyday. there is no shipping confirmation. when can I get my new iphone?? it takes so long.
Very unhappy
I am very very unhappy with the Fido customer service and definitely going to choose other service provider who at least don't cheat. Today my husband called and got a better Fido plan than I have. Both of our phones are unlocked and not planning to...
Resolved! switched from koodo, I want to keep my old phone number.
Hello, I switch from koodo to fido today, I wanted to use my old number. Fido worker did this request thingy and I got the text from koodo saying that I need to reply yes in a certain timeframe.. I was a bit late on the "reply in 90 mimutes" text so ...
