I ordered a phone almost three weeks ago and I was wondering how long people typically wait for phones that are backordered. This is the first time this has happened and I noticed that the phone I ordered is still being advertised on the website and also on some online ads as well. But I received a backorder notice two weeks ago and haven’t received any updates. I am not sure how it is still being advertised if they haven't been able to ship the orders from several weeks ago. I spoke to a rep and was advised I would receive an email this week with a tracking number and I should receive my new phone before Christmas. However, the week is almost over and I haven't received any updates. Any advice or an ETA would be appreciated. I am currently borrowing a phone from someone since I thought mine would arrive soon and was hoping I can use the new one I ordered.
I totally understand you're looking forward to receiving your new phone, and that the delay is longer than what you originally expected.
We truly apologize for the wait!
I'll send you a PM so we can look into your specific order status.