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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 210677 Views
  • 63 replies
  • 22 likes

How to exchange defective phone?

just got an iPhone 7 from Fido yesterday evening. After I opened the package, I found I couldn't press the home button and turn it on.I want to exchange it now. What should I do next?can I exchange it at a Fido store? Tried to call 611 to obtain a re...

Jim-yyc by • I'm a participant level 2
  • 1525 Views
  • 2 replies
  • 0 likes

Resolved! Xiaomi Redmi Note 8 Android 10 Update

Hello! I have a Xiaomi Redmi Note 8 Global version and on their website, it says that the Android 10 (EMUI 12) has been rolled out in October. Wondering if anyone who has this phone got their update yet? OR... Is it something that I need to sideload....

jonochan by • I'm a participant level 2
  • 1503 Views
  • 1 replies
  • 0 likes

Resolved! Google Pixel 5 delay

 Same situation here and would like to just express my concerns. I called Fido on November 23rd to ask about my current phone plan upgrade options, and about the Pixel 5 Black Friday promotion. The $100 off was very enticing and the Customer Service ...

owenofan by • I'm a participant level 1
  • 4115 Views
  • 3 replies
  • 0 likes

Resolved! 5G on Phones

Hi, So I just ordered an iPhone 12, one thing that made me decide to go for it is because of their 5G capability. I know the model have 5G already, but does the phones supported for 5G as well at Fido? I read an article that it's not available yet an...

Alann-22 by • I'm a participant level 3
  • 21241 Views
  • 4 replies
  • 0 likes
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