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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 191535 Views
  • 63 replies
  • 22 likes

Resolved! Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helpe...

Sarahb87 by I'm a participant level 2
  • 165056 Views
  • 230 replies
  • 3 likes

Not receiving some text messages

Hi,   I just activated a new sim card with a number from another phone company. The number has been transferred and I'm receiving sms from other FIDO users but can't get messages like alerts from banks, google accounts, etc.   I've done a factory res...

Ogeid85 by I'm a contributor level 1
  • 3648 Views
  • 5 replies
  • 0 likes

APN interfering with connection to a camera

Hello,I have been trying to use a GoPro camera app with my LG G7 phone with fido.ca as my carrier. I cannot properly pair with the camera in order to communicate with it. After a variety of attempts, with help from the camera online support people, i...

pm56 by I'm a participant level 2
  • 1012 Views
  • 1 replies
  • 0 likes

iPhone 11 Pro Max 128gb

Could someone advise why can't purchase the iPhone 11 Pro Max 128gb online? Or when it will be back in stock? Thank you in advance,Eka 

Eka75 by I'm a participant level 1
  • 2007 Views
  • 1 replies
  • 0 likes

How to: Plan suspension

Hi,  I won't be returning to Canada untill September next year. I have read some posts about plan suspension but I could not remember if I had a contract or not, is there anyway to check? And also just wondering about the process of plan suspension i...

fyang4 by I'm a participant level 1
  • 791 Views
  • 1 replies
  • 0 likes