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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 217330 Views
  • 65 replies
  • 22 likes

Resolved! refound extra charge

Hi, My name is Majid teedayenoor and my account number is: Account: *********** and phone number as 416 *** ****. My contract started on 26th Dec 2018 for 24 month and ended on 26th Dec 2020. At the end of the contract, my device was paid off full bu...

majidmlf by I'm a participant level 2
  • 1999 Views
  • 2 replies
  • 0 likes

Resolved! Does a new sim card come with a phone ordered online?

I recently dropped my phone in the lake while ice fishing and was unable to retrieve it. I want to order a new phone online (the same one I had before) but of course need a new sim card. Do the phones come with one or do I need to add one to the cart...

jp08 by I'm a participant level 1
  • 1497 Views
  • 1 replies
  • 0 likes

Phone being sent to wrong address

Hello there, I ordered a phone over the weekend and put in the correct shipping address. However, in the confirmation e-mail it said is it being sent to my old address. Please fix this.  

Tutellow135 by I'm a participant level 1
  • 1133 Views
  • 1 replies
  • 0 likes

SIM Activation

When I enter the new SIM  card number to activate my card I get the message that it is not associated with the account. The number I am using is the number found on the card that the SIM  was attached to. I have powered down and reinserted my SIM  to...

Dwight2 by I'm a participant level 1
  • 927 Views
  • 1 replies
  • 0 likes