Phones and Devices
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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 193952 Views
  • 63 replies
  • 22 likes

Wi-Fi Calling for iPhone 12 Purchased from Apple Store

Hi, I went to a Fido kiosk at the local mall to ask if Wi-Fi calling will work if I purchase an iPhone directly from Apple.  The rep told me yes, and assured me that Wi-Fi calling will work in that case and that it should not be a problem. So I purch...

anonymous7 by I'm a participant level 1
  • 765 Views
  • 1 replies
  • 0 likes

Change service provider and paying out balance of device

My plan has 3 months left with a device balance of $106 that at the time was considered a free phone which does not show up on my bill that I have to pay for.  I understand the new plans charge for the plan and the device.on the bill.  With Black Fri...

LexusBC by I'm a participant level 3
  • 1865 Views
  • 2 replies
  • 0 likes

Resolved! Phone Price Protection?

Hi! Is there any price protection for pre-owned devices financed through Fido? Say I purchase a certified pre-owned Galaxy S10 from Fido and use Fido's 24 month financing to pay for it, and Fido's listed price for the same device drops, can my financ...

Andu by I'm a participant level 2
  • 1361 Views
  • 3 replies
  • 0 likes

Resolved! Still no tracking number

How long does it take to get the tracking number for the device I upgraded to? I ordered i believe 5 days ago. I got the acct change email but no tracking number 

Roughryder by I'm a participant level 2
  • 1910 Views
  • 4 replies
  • 0 likes

Upgrade device to Iphone 12 mini

I placed my order November 19 evening for an upgrade to the Iphone 12 mini, i received an email saying processing order and as of now I haven't received any order confirmation or ETA. Please advise of the back order times.

Zaracv88 by I'm a participant level 1
  • 817 Views
  • 1 replies
  • 0 likes