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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 180013 Views
  • 63 replies
  • 22 likes

Error message while upgrading device

I currently have my own device but when I try to upgrade my device, buy a new plan, I get the following message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436) I ...

Nukeclear by • I'm a participant level 1
  • 698 Views
  • 1 replies
  • 0 likes

Huawei P30 Pro EMUI10.1 Update

Hello, I've been following the OS upgrade schedule posted on the FIDO website, it states EMUI10.1 was released already and now we are getting the June SMR update. My phone says it's on the latest software and it's only 10.0 Has the update been pushed...

Resolved! iPhone XR - No one can hear me

I have an iPhoneXR, and even though I can hear everyone clearly, NO ONE can EVER hear me.  It's frustrating.  I don't know if it is an issue with the phone, the SIM card, or something else?  Is there any solution?  What is my recourse??  Would apprec...

Annie2020 by • I'm a participant level 3
  • 3848 Views
  • 3 replies
  • 0 likes

Upgrade phone pricing higher than advertised

I am trying to upgrade my phone to the iPhone 11 online at the listed special price of $25.82.  I add on my chosen phone plan of $50, but in the final page before I confirm, the total price increases to $89 per month (not sure where this increase com...

Holly21 by • I'm a participant level 1
  • 644 Views
  • 1 replies
  • 0 likes

Account hack

Who can I contact about my account being hack? I received an email stating that I purchase a new phone when I didn't and there is an added line on my fido account that I never asked for? Any help will be really appreciated

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