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very low data signal for days

I'm a participant level 1
I'm a participant level 1

I am in the Waterloo region of Ontario, and for days I have had almost no data signal anywhere I go. Normally at home I ahve had 4-5 bars. At the grocery store and in town the same. But now it's one bar at best, and the signal is constantly dropping. I tried to use my phone as a hotspot, and could not sustain a signal to stay logged in on my computer. What has changed? This is really unacceptable. There's no point in having a data plan if I have no data in the places I live and go. 



Hey @ML9! Philippe here. I hope you're doing well. Smiley


I'm sad to read about your signal strength of late. I'll be happy to help you with that!


To assist you, please answer the following:


1. Have you tried to restart your device?

2. What kind of device are you using and is your OS up to date?

3. When did the problem start exactly?

4. Have you tested the SIM card in another phone to see if it works?


Let us know!