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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 155690 Views
  • 50 replies
  • 22 likes

Esim and contract phone

I am using esim on iPhone. I just got a contract phone with a tri-sim card. Can I continue using iPhone with Fido, while using other SIM card on the new device?

neanveu by I'm a Participant Level 1
  • 838 Views
  • 2 replies
  • 0 likes

Number you are trying to reach is not assigned

My year old LG G5 phone has started having issues with the number you are trying to reach is not assigned .LTE is turned off ,VoLTE is off ,phone network settings are rest .This happens when I try and use my Fido phone in vancouver and also different...

cjjohnst by I'm a Contributor Level 1
  • 5181 Views
  • 11 replies
  • 0 likes

LG G6 wifi Calling dropping calls

Have a new Fido lg G6. Need wifi calling at home due to poor cell phone coverage. Wifi calling works but calls are dropped every 3 to 15 minutes. Within 5 seconds the wifi calling is back on and I can call again. Spent time with Fido chat (3 times) w...

bettyjane by I'm a Contributor Level 1
  • 13584 Views
  • 39 replies
  • 2 likes

Resolved! System error when updating sim card online

Got a new Samsung S10 phone, upgrading from an old S5. Can't get the SIM card out of the old phone, so using the card sent with the new phone. When I try to upgrade the SIM online, keep getting "System error". Checked the card in the slot, no issue t...

Sam11L by I'm a Participant Level 2
  • 1650 Views
  • 5 replies
  • 0 likes

Brightstar is a scam

Its a scam especially for iphone users. Don't get fido insurance as if you break your phone the part will be replaced by fake aftermarket china parts quality will be very bad plus you have to pay $190 for that cheap quality part. Fido should do bette...

Jot690 by I'm a Participant Level 2
  • 875 Views
  • 2 replies
  • 0 likes