Phones and Devices
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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 193379 Views
  • 63 replies
  • 22 likes

Very unhappy

I am very very unhappy with the Fido customer service and definitely going to choose other service provider who at least don't cheat.  Today my husband called and got a better Fido plan than I have. Both of our phones are unlocked and not planning to...

Rsaraf by I'm a participant level 2
  • 1495 Views
  • 3 replies
  • 0 likes

Resolved! switched from koodo, I want to keep my old phone number.

Hello, I switch from koodo to fido today, I wanted to use my old number. Fido worker did this request thingy and I got the text from koodo saying that I need to reply yes in a certain timeframe.. I was a bit late on the "reply in 90 mimutes" text so ...

dhldls by I'm a participant level 1
  • 1219 Views
  • 1 replies
  • 0 likes

Vpn not working on new Fido iPhone 10

Recently bought iPhone 10xs and trued to key characters the con id been using for years. The vpn engages for a few seconds then drops. This happens in both wifi and LTE environments.  Does not happen with my iPad that I've had for a few years that wa...

Solaweb by I'm a participant level 3
  • 798 Views
  • 1 replies
  • 0 likes

iPhone 12 pro long wait time

Hi, I ordered the iPhone pro pacific blue 128g about a month ago and started in 102nd position. I'm now only in 80th position as of today and haven't heard anything in nearly 2 weeks. Is this normal? I received notification early on that it could be ...

FIdo charged wrong for the device

HI,  I ordered one more phone for my son in my account.  I ordered S9 device ($10 per months) with promotion. Today, I found that fido charged an amount of  $41.53 for the device price. It supposed the price of $10 for the device price. Please fix it...

heyen1111 by I'm a participant level 3
  • 1206 Views
  • 3 replies
  • 0 likes