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New phone from Samsung

deeselin5740
I'm a Participant Level 1
I'm a Participant Level 1

I am purchasing a new S21 Ultra directly from Samsung and I have a few questions ;

- Will the FIDO sim card in my current phone (S10+) work in the S21 ultra or will I have to purchase a new one?

- Do I have to change my current FIDO plan?

- If I continue to pay for the premium device protection plan will FIDO honor it for a new phone not purchased from FIDO?

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @deeselin5740! Philippe here. I hope you're doing well. Smiley

 

Here's the answer to your questions:

  1. Both phones take a nano SIM card. So that means you'll be able to use the same SIM card for both phones.
  2. No changes to your plan are required.
  3. Coverage for Device protection is for any device the enrolled phone number's SIM card is used in. You'll receive a welcome email when a new device is detected for your enrolled SIM.

I hope this helps!