OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Recently my phone will say "No Sim Card
I have samsung 10 plus, for a few days my mobile start whit tis proble:Recently my phone will say "No Sim Card I have to restart the mobile and after working for a few hours!!!someone has suggest to fix this problem? Otis
Getting Volte/VoWifi to work on OnePlus 7 Pro
Hello! I have a Oneplus 7 pro. This is not a "Fido Supported Device". However, VoLTE and VoWiFi Does work! I am able to get these features to work by first provisioning the service in a supported fido device (Tested w/ an Iphone and Pixel5) by insert...
Service request approved by Brightstar but received box without phone
Had placed service request for lost device. After long wait Brightstar said they are sending phone, but today i just received a box with only charger and adapter. Reported to brightstar not sure what are they going to do about it.
brightstar phone repair
my phone has been sent to bright star jan 25. i run a buiness using that phone every day.. i pay for Apple care every month and do not appreciate such terrible service. .i sent my phone in jan25 .was not eben offered a replacement to use. my package ...
New phone sent to wrong address and not arriving
I ordered Samsung Galaxy S20 FE on Jan 15th and got the confirmation email with my right address.I was waiting for my shipment email to come to track my package and I didn't get the email until Jan 18th, so I contacted fido w live chat and the person...
