Phone not available, but still listed on website promotion. Why!!

Phone not available, but still listed on website promotion. Why!!

Phone not available, but still listed on website promotion. Why!!

Raymond321
I'm a Contributor Level 1

Phone not available, but still listed on website promotion. Why!!

About a week ago, I found a excluded offer on fido app. I kept everything the same, just need to sign two years contract to get a new phone. Since it says delivery to home will take 3 to 5 days, I chose the option to pick up at nearby store. The conformation email says " Please wait for the 'ready for Pickup' email.

I waited a week, there is no email, no phone call, no message. I felt like forgotten by fido service. ( I almost thought I was scammed.)

so I contacted the fido service. The representive told me the phone is on back order few days after I ordered it. It won't be available until the stock get filled by supplier. which will take 4 weeks or so. 

I cancelled the order, didn't get anything. ( exclusive promotion offer is gone!!!!). I then logged onto my account, the same phone still avaible on site. so I went through the process and ordered it again. 

 

Two things here, 

1, If the phone is out of stock, Why the hell is still available for upgrade????? ( There is no message saying it will take 4 weeks on the website anyway.)  Or else I would pick a different phone when I had exclusive offered.....

2, I went through the entire process, Still no message or notice showing it will take 4 weeks to arrived. Instead of getting the phone for free, I have to pay without excludsive offer. (Sucks....) This time I chose the option to delivered to me. (Lets hope it won't show up, or else I won't pay a dime for it !!!!!).

 

I was thinking about getting another type of phone. But How The hell will I know if it is really avaiable, or will be back order for another freaking year!!!!!!!!!!!!!!!!!!!!!! 

 

 

4 REPLIES 4
FidoPhilippe
Moderator

Hey @Raymond321! Philippe here. Welcome to the community. Smiley

 

I'm sad to read about your experience and I do apologize for all the inconvenience in getting a new device for yourself. I also wish to thank you for your feedback.

 

We'll be happy to check-out all your options, as well as provide an update on your device, via community PM if you wish. Just let us know!



Raymond321
I'm a Contributor Level 1

I got exclusive offer through Fido app. Which was $0 for LG Velvet 5G for two years contract, no down payment, no nothing.

 After I picked up the phone. $15 per month added to my bill. ( exclusive offer gone,because they didn't know what exclusive offer I got).

I return the phone same day, wasted two trips. 
Well play by Fido.

Hello @Raymond321

 

Did you go over the details of your contract that were sent by e-mail after accepting your offer? 

 

Feel free to reach out over these methods if you need help with your account. 



Raymond321
I'm a Contributor Level 1

What I got from representative.

" I am sorry to hear that"

"sorry, I don't know what you want".

" sorry, I can't help you"

" yes, you can cancel your plan".