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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 206135 Views
  • 63 replies
  • 22 likes

Resolved! Processing an upgrade

I was wondering what the maximum wait time would be to process the upgrade request for my new phone, and then how long shipping usually takes. I accidentally went swimming with my previous phone and urgently need my new one for work. 

gravygoat by • I'm a participant level 1
  • 3451 Views
  • 3 replies
  • 0 likes

Resolved! Bill Credit with Phone Purchase

When it says "Get a $200 bill credit when you activate with the Google Pixel 4a 5G with Fido Payment Program on plans starting at $45/month", if I already have a $45/month plan, would the bill credit still apply?

Lulucypher by • I'm a participant level 1
  • 1441 Views
  • 1 replies
  • 1 likes

Incredibly disappointed with phone upgrade experience

I've loved Fido since joining, however recently had an awful experience. I received a promotion for a free Iphone XR ($30 monthly credit). The phone was misplaced by Purolator and eventually returned to Fido. I had an open case with both Fido and Pur...

NatalieD by • I'm a participant level 3
  • 1319 Views
  • 2 replies
  • 0 likes

Incoming calls are getting dropped

Hi Team, I am using FIDO network with IPhone 12 PRO in contract. All my incoming calls are getting dropped and I have raised this concern to customer service team for more than 5 times Fido ticket # xxxxxxxxx. There is no resolution steps at all from...

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